News from the other planet

Revlon is going through some major changes. What's also interesting is that its product line Vital Radiance, aimed at the baby boomers, will be discontinued due to poor sales despite $17 million spending over the last 3 months. Revlon said this was due to (a) their failure to leverage the Revlon name (b) organizational changes.

So, where did Revlon go wrong in terms of marketing? Scanning through the site, it seems to have great ingredients. For an ONLINE shopper, this may be an ideal destination. Colour matching (based on what I am already using), community, spoke models, makeup tips, product details, and much much more.


Sadly, the experience is not replicated in store. Imagine CVS and its shelves and shelves of products (most claim to be anti-aging in some way nowadays!). None of the "greate ingredients" listed above could be replicated in real life.

Like cooking, good ingredients do not necessarily mean good results. To truly understand shoppers behaviours...field observation.

Ah, a mobile Salon shopping trip!