Social media, marketers and consumers

Going through my stack of Marketing Magazine's to catch up on, I was leafing through the August issue and came across the interview with Grant McCraken on Circle of Brands. Matt Semansky, staff writer for Marketing Magazine posed a great question in this interview asking "how can marketers gain the trust of consumers in the social media space?". Although I am not sure it was exactly answered by Grant, the proposition is extremely insightful. In a world of co-creation and UGC, consumers are designers, developers and producers for marketers. As it should be. Both marketers and consumers now have skin in the game which begs a greater need for an exchange of trust.

Some time ago when we first launched the www.defineyourself.ca community for women to discuss how they feel about aging, we were criticized by a well known journalist for 'using' women and their views as research for the marketer. At the time it struct me as a highly antiquated observation but I chalked it up to inexperience with social communities as consumer pipelines for co-creation, feedback and ideation. The notion of getting closer to the consumer is just smart business and good for everyone. The formation of a win-win value exchange model opens up new possibilities for an emerging marketplace that levels buyers and sellers on common ground.